Category Archives: Troubleshooting

How to manage “No Backup for XX Days” warnings in OS X

TimeMachineIconXWhile enterprise-level backup options may offer robust solutions for workgroups, Apple’s Time Machine service is a great backup option to use for a single machine since it preserves the OS configuration along with all user data and applications. However, if you have used several Time Machine drives over time, you may find OS X suddenly showing Notification Center warnings that there have been no backups for a given number of days. Continue reading

Using the OS X crash reporter to diagnose a program failure

PanicReporterIconXWhenever a program crashes in OS X, you are presented with a small window that indicates the program quit unexpectedly (Apple’s vernacular for “it crashed”). Whenever this happens, first choose the default option in this window to ignore the issue, and then try relaunching your program. However, if it occurs again then you may find some quick answers in the crash report that can be opened by clicking the “Report” button. Continue reading

How to address ‘Battery Not Charging’ errors for your Mac

BatteryIconXWhen you plug your MacBook’s power adapter in and its light turns amber, your system’s battery should charge; however, there may be times when this does not occur, and upon clicking the Battery menu you will see a notice that says “Battery Not Charging.” Despite this, the system will work fine as long as the power is plugged in, but if you disconnect power then the battery will progressively drain. Continue reading

How to manage file ‘in use’ or ‘locked’ errors in OS X

RTFIconXWhen a file is opened by a program, a filesystem lock is placed that prevents it from being accessed by another program. However, most programs in OS X will only truly “open” a file as a brief step in order to read its contents into memory. The file is then technically closed so it may be accessed elsewhere. Further interaction with the file will result in another quick “open” followed by the instructed manipulation right before the file is closed again, and computing goes on. Continue reading

Four easy steps to a faster Mac

FinderIconYosemiteXKeeping your computer running at the speeds it ran at when you bought it may seem like a futile task, and often people just accept the fact that their computers will eventually become laggy and pause. However, your Mac’s hardware is functionally no different than it was when you purchased it. This means unless your Mac is over 5 years old and is missing capability required by the software you run, then it should perform reasonably similar to when you purchased it. Continue reading

How to address input device freezes on your Mac

KeyboardIconXYour keyboard and mouse are the gateway to your computer, so if these stop working then you will find yourself somewhat hard-pressed to properly control your system. While for the most part an unresponsive input device is indicative of an issue with the device itself, there are times when a conflict with your Mac may be the reason for the problem. Either way, there are several steps you can take to overcome input problems and regain control of your Mac. Continue reading

Certificate expiration breaks older OS X installers

InstallElCapitanReplacement developer certificates Apple issued to fix security issues have caused signed packages created using the older replaced certificates to no longer be verifiable. This results in OS X assuming corruption in these files, and will not process them by default. One unfortunate side-effect of this is that older installers you may have collected for past versions of OS X will likely have been signed using older certificates, and may no longer install. Continue reading